De-escalation Training for Church and School Protectors - Carthage, MO

Topics Covered:

• Verbal De-escalation

• Using Words as Self-Defense Tools

• Listening to Emotions

• Core Message Communication

• The Art of Calming the Excited

• Empathetic Listening

• Validating the Invalidated

• Bringing Peace to the Verbal Storm

• Going from Victim to Victor

• Learning the Art of Getting Someone to do What You Want Them to do Without Making Them do it

• Results-Based Calming Techniques

• Mirroring in Self-Protection Scenarios